Help & Support
Quick answers to the questions we hear most. Still stuck? Drop us a note below — a real human on the PinPilot team will reply within one business day.
Frequently asked
What does PinPilot do?+
PinPilot helps local businesses grow their Google Business Profile — rank tracking, review monitoring and AI replies, schema audits, and a done-for-you concierge if you want us to handle it.
Do I need a Google Business Profile to use PinPilot?+
Yes. You'll connect (or claim) your Google Business Profile during onboarding so we can track rankings, pull reviews, and surface schema fixes for your location.
How does the free trial work?+
Every plan starts with a 14-day trial. You can add a location, track keywords, and run a schema scan with no charge. Cancel any time from your dashboard before the trial ends and you won't be billed.
Can I track more than one location?+
Yes — most plans support multiple locations. Upgrade or downgrade from your dashboard at any time; we'll pro-rate the change automatically.
How often do rankings refresh?+
Local pack rankings refresh daily for tracked keywords. You can also trigger a manual refresh from any location page.
Does PinPilot reply to reviews automatically?+
Only if you opt in. Auto-reply is off by default. You can draft AI replies, edit them, and post manually — or enable auto-reply per platform with a rating threshold.
Is my Google account data safe?+
We use Google's official OAuth scopes, store tokens encrypted, and never share your data. You can disconnect at any time and we'll purge access immediately.
How do I cancel or change my plan?+
Open your dashboard, go to Billing, and you can upgrade, downgrade, or cancel in one click. Cancellation takes effect at the end of your current billing period.
What's the Concierge / done-for-you service?+
Our team takes over the work for you — review replies, monthly posts, schema fixes, and ranking reports. Reach out from the Concierge tab in your dashboard for a quote.
I still need help — how do I reach a human?+
Use the form below or email support@pin-pilot.com directly. A real person on the PinPilot team replies, usually within one business day.
Send us a message
Prefer email? Write to support@pin-pilot.com.